Privacy Policy

Aeliya Marine Tech Pvt. Ltd. (“Aeliya Marine Tech”, “Aeliya”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that we collect when you visit or use www.aeliyamarinetech.com, place an order, request a quotation, contact us, communicate with our sales team, or otherwise interact with our services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

This Privacy Policy applies to www.aeliyamarinetech.com and related services operated by Aeliya Marine Tech Pvt. Ltd., unless a separate privacy notice expressly applies.

1. Information We Collect

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly

This may include:

· Full name;

· Company or organization name;

· Billing and shipping address;

· Email address;

· Telephone or mobile number;

· Country and other location information necessary for delivery;

· Product requirements and enquiry details;

· Information provided through quotation or contact forms;

· Purchase and order information;

· Information provided when communicating with our sales, customer-service or support teams;

· Information required for shipping, customs clearance or export documentation; and

· Other information that you voluntarily provide to us.

Payment Information

When you make a payment, payment information may be processed by our payment gateway, bank or other payment service provider.

Depending on the payment method, we may receive information such as payment status, transaction reference, payment date, amount, currency and limited payment-related information.

We generally do not require or store complete credit-card numbers, CVV/security codes or other sensitive payment credentials on our website. Such information is handled by the relevant payment service provider in accordance with its own privacy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

· IP address;

· Browser type and version;

· Device type;

· Operating system;

· Language and general geographic information;

· Pages visited;

· Referring website;

· Date and time of visits;

· Website interactions;

· Approximate usage and session information; and

· Other technical information necessary for website operation, security and analytics.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfilment

To:

· Process and confirm orders;

· Prepare quotations, invoices and order documents;

· Process payments;

· Arrange shipping and delivery;

· Provide shipment tracking;

· Handle customs and export documentation;

· Process returns, refunds and warranty claims; and

· Provide customer support.

Customer Communication

We may use your contact information to:

· Respond to enquiries;

· Provide quotations;

· Confirm orders;

· Communicate about delivery or customs clearance;

· Respond to support requests;

· Provide warranty or after-sales assistance; and

· Communicate about matters directly related to transactions with us.

Website Operation and Improvement

We may use technical and usage information to:

· Operate and maintain the website;

· Improve website functionality;

· Understand how visitors use our website;

· Diagnose technical problems;

· Improve product presentation and user experience; and

· Maintain website security.

Analytics and Marketing

Where permitted by applicable law and, where required, with your consent, we may use analytics and advertising technologies to understand website usage, measure marketing performance, and display relevant advertising.

You may be able to control certain marketing and analytics technologies through our cookie settings, browser settings, device settings or the relevant third-party provider’s opt-out tools.

Fraud Prevention and Security

We may process information to:

· Detect and prevent fraudulent transactions;

· Protect our website and systems;

· Verify transactions;

· Investigate suspicious activity;

· Protect customers, employees and our business; and

· Comply with security requirements.

Legal and Regulatory Compliance

We may process and disclose information where reasonably necessary to:

· Comply with applicable laws and regulations;

· Respond to lawful requests from government authorities;

· Meet tax, accounting, customs, export or regulatory requirements;

· Establish, exercise or defend legal claims; or

· Protect our legal rights and property.

3. Legal Basis and Consent

We process personal information only for legitimate and specified purposes and, where required by applicable law, on the basis of your consent or another legally permitted basis.

For example, information required to process and deliver an order may be necessary to perform the transaction requested by you.

Where we rely on consent for a particular purpose, you may withdraw that consent using the method provided at the time consent is collected or by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Some information may continue to be retained or processed where necessary to complete an existing transaction, meet legal obligations, prevent fraud, resolve disputes, or for other purposes permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used for:

· Essential website functionality;

· Shopping-cart and checkout functionality;

· Remembering preferences;

· Website performance;

· Security and fraud prevention;

· Analytics;

· Understanding website usage; and

· Advertising and remarketing, where enabled and permitted.

Some cookies are necessary for the website to operate and may not be disabled through the website’s cookie controls.

Where required by applicable law, non-essential cookies, analytics and advertising technologies will be used only after the appropriate consent has been obtained.

You can also manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

5. Google Analytics and Advertising

We may use Google Analytics and related Google services to understand website traffic, user interactions and marketing performance.

Where advertising or remarketing features are enabled, these services may use cookies or similar technologies to help us measure advertising effectiveness and provide more relevant advertising.

The specific technologies and services enabled on our website may change over time.

Where required by applicable law, we will obtain appropriate consent before using non-essential analytics or advertising technologies.

You may manage advertising preferences through the relevant Google settings and available privacy controls.

6. How We Share Personal Information

We do not sell your personal information to third parties.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide services to you.

These may include:

Payment Service Providers

Payment gateways, banks and payment processors may receive information necessary to process and verify payments.

Shipping and Logistics Providers

Courier companies, freight forwarders, customs brokers and logistics providers may receive information such as the customer’s name, address, telephone number, email address, shipment details and customs information where necessary to deliver an order.

Technology and Website Providers

Website hosting providers, e-commerce platforms, software providers, cloud-service providers, analytics providers and technical service providers may process information on our behalf.

Customer Support and Communication Providers

We may use third-party email, communication, customer-service and messaging services to communicate with customers and manage enquiries.

Professional and Business Advisors

We may disclose information to accountants, auditors, legal advisors, insurers, consultants and other professional advisors where reasonably necessary.

Government and Regulatory Authorities

We may disclose information where required by law, regulation, court order, customs authority, law-enforcement authority or other lawful government request.

7. Third-Party Service Providers

Third-party service providers may process personal information on our behalf or as independent service providers.

Their processing of information may be governed by their own privacy policies and terms.

Examples may include payment providers, logistics companies, analytics providers, advertising platforms, website/e-commerce technology providers and communication services.

We seek to work with reputable providers and require appropriate handling of information where reasonably practicable.

8. International Data Transfers

Because we sell products internationally and use international technology, payment, logistics and service providers, personal information may be processed or stored in countries other than the country in which you are located.

Where applicable, we take reasonable steps to ensure that such transfers and processing are carried out in accordance with applicable data protection requirements.

9. Data Security

We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

These measures may include access controls, authentication, secure systems, encryption where appropriate, monitoring and employee or service-provider confidentiality obligations.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Google requires merchants to collect personal information securely, particularly information such as payment details, contact information and other sensitive information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

· Processing and fulfilling orders;

· Providing customer support;

· Managing warranties, returns and refunds;

· Maintaining transaction and accounting records;

· Meeting tax, customs and legal obligations;

· Preventing fraud and security incidents;

· Resolving disputes; and

· Protecting our legal rights.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include:

· Requesting information about personal data we process about you;

· Requesting correction of inaccurate or incomplete information;

· Requesting deletion of personal information where legally applicable;

· Withdrawing consent where processing is based on consent;

· Requesting restriction or objection to certain processing where applicable;

· Requesting information about how your personal information is used or shared; and

· Making a complaint regarding our handling of personal information.

Requests will be handled subject to applicable law and reasonable identity verification requirements.

12. How to Exercise Your Privacy Rights

To request access, correction, deletion, consent withdrawal or other privacy assistance, contact us using:

Email: sales@aeliyamarinetech.com

Please include sufficient information for us to understand and process your request.

We may request reasonable information to verify your identity before processing a privacy request.

Where required by applicable law, we will respond within the applicable statutory timeframe.

13. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications to customers or individuals who have requested information from us.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, warranty communications or other messages necessary to provide services requested by you.

14. Children’s Privacy

Our website and products are intended for general commercial and consumer use and are not directed specifically at children.

We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, logistics providers, payment providers and other external services.

This Privacy Policy does not apply to third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information to them.

16. Business Transactions

If Aeliya Marine Tech is involved in a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable privacy and data protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, legal requirements or privacy practices.

The updated version will be posted on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

18. Official Business Contact Information

For customer service, orders, quotations and general business communication, customers should use the contact details published on our official website:

Aeliya Marine Tech Pvt. Ltd.

Website: www.aeliyamarinetech.com
Email: sales@aeliyamarinetech.com

Additional official contact information may be published on our Contact Us page.

For security reasons, customers should independently verify any request to change payment or banking details before transferring funds.

Aeliya Marine Tech will not request that customers change bank/payment details solely through an unsolicited email or message without appropriate verification.

19. Banking and Payment Security Notice

Banking information is intentionally not published as part of this Privacy Policy.

For your security, customers should verify payment instructions and bank details directly with Aeliya Marine Tech using the official contact information published on our website before making a bank transfer.

If you receive a request to change previously provided payment or banking instructions, please contact us through an independently verified official channel before making any payment.

20. Contact Us

For privacy questions, requests or complaints concerning personal information, please contact: