Shipping Policy
At Aeliya Marine Tech, we strive to provide efficient and reliable shipping services to our customers worldwide. Please read the following information regarding our shipping policy:
Shipping Options
We offer various shipping options for each country, and the methods and costs are clearly indicated on all quotations. Our official logistics partners are DHL & FedEx, renowned for their extensive delivery networks and time-definite solutions to over 200+ countries and territories worldwide. For specific services available in your country, please visit the FedEx and DHL websites. On rare occasions, we may use alternative carriers for logistical or operational reasons.
Processing and Delivery
Stock items are typically shipped from our warehouses within 24 hours of payment confirmation. Delivery times are specified on all quotations, and we provide several options, including Next Day Delivery to many locations. We also offer time-definite and Saturday deliveries to meet your requirements. Once your item(s) have been shipped, we will send you a Shipment Notification email containing the carrier's name and a tracking number with a link to their website, allowing you to track your package.
Express Delivery
Understanding the impact and cost of equipment breakdowns, we provide worldwide express delivery for all our products. Through our network of preferred partner warehouses and distribution centers, we offer a unique and efficient service across the globe.
Arrange Your Own Shipping
If you prefer to arrange your own shipping, you have the option to do so. However, please note that there may be a charge for packing and handling. To use your own shipping company, please contact our sales team with your account details and the desired service level, and we will assist you accordingly. It is important to highlight that we do not accept responsibility or liability for any loss or damage during transit if you choose your own carrier. It is your responsibility to resolve any issues directly with your shipping company.
Local Customs Charges
Please be aware that any charges related to the import of goods into your country, such as local taxes and customs duties, are your responsibility. We do not accept responsibility or liability for these charges. It is crucial that you comply with the requirements and regulations of your country regarding customs fees.
Order Status and Issues
- Missing or Delayed Order: Delivery usually takes 2-5 working days from the receipt of payment, depending on the chosen delivery option. In case of a delay or longer delivery time, we will notify you promptly. If you believe your item has been lost or delayed, please contact us for further assistance.
- Item Temporarily Out of Stock: If an item is temporarily out of stock but we expect to receive new stock within a reasonable time, we will hold your order and dispatch the item as soon as it becomes available.
- Item Unavailable: In the event that an item becomes unavailable or is discontinued by the manufacturer, rendering us unable to fulfill your order, we will contact you promptly. If we are unable to provide a suitable alternative or fulfill your order, we will issue an immediate refund if your payment has already been processed.
- Payment Declined or Not Received: If we encounter any issues processing your payment, we will contact you to provide details and request that you update your card or bank information in your account as necessary.
Note: For any further questions or clarifications regarding our shipping policy, please feel free to contact us.