Shipping Policy

1. Shipping Services

We primarily use established international logistics partners, including DHL, FedEx and other reputable carriers, depending on destination, package size, weight, service availability and operational requirements. Available shipping methods, applicable charges and estimated delivery times are shown on the quotation, order confirmation or checkout, as applicable.

2. Shipping Charges

Aeliya Marine Tech pays or includes only shipping/freight charges expressly stated for the order. Free shipping, where offered, means the applicable shipping/freight charge is covered by Aeliya as stated in the offer. It does not include destination-country import duties, taxes or customs-related charges, or any other charges.

3. Order Processing

Orders received on weekends or public holidays are normally processed on the next business day. Processing time is different from carrier transit time.

4. Delivery Times

Typical international transit estimates are:

• India: 2–4 business days
• Asia: 4–7 business days
• Europe: 4–8 business days
• USA/Canada: 4–8 business days
• Middle East: 4–8 business days
• Australia/New Zealand: 4–8 business days
• Rest of World: 5–12 business days

5. Shipment Tracking

Once dispatched, we will normally send a shipment notification to the customer’s email address with the carrier name and tracking number/link, where available. Tracking may take some time to become active after carrier receipt.

6. Express Delivery

Express, time-definite, next-day or Saturday delivery may be available for selected destinations and services. Availability and charges vary by destination and carrier.

7. International Import Duties, Taxes and Customs Charges

Aeliya Marine Tech ships products from India and pays or includes only the shipping/freight charges expressly stated for the order.

Aeliya Marine Tech does not pay or collect destination-country import charges unless expressly agreed in writing for a specific order. These charges are not included in the amount paid to Aeliya unless expressly stated at checkout, on the quotation or in writing.

Depending on the destination and shipping method, such charges may be requested before delivery, upon delivery or during customs clearance. Payment for the product and shipping does not constitute payment of destination-country import duties, taxes or customs charges.

8. Customs Clearance and Customer Cooperation

The buyer/importer is responsible for completing import formalities and providing information, identification, permits, licenses and other documents reasonably required for customs clearance. If the carrier, customs authority or broker contacts the buyer, the buyer must respond promptly and complete required formalities and payments.

9. Customs Delays

10. Refused, Unclaimed or Abandoned Shipments

If a buyer refuses delivery, fails to pay import charges, fails to complete customs clearance, fails to provide required documentation, does not respond to the carrier/customs authority, or otherwise causes a shipment to be returned or abandoned, the buyer/importer is responsible for resulting return-to-origin shipping, customs, storage, brokerage, handling, re-delivery and related charges. Where a refund is otherwise due, such costs may be deducted from the eligible refund to the extent permitted by applicable law.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details. Aeliya Marine Tech is not responsible for delays, failed delivery, additional charges or return-to-origin costs caused by incorrect, incomplete or outdated information supplied by the customer.

12. Delivery Attempts

Customers are responsible for responding to carrier communications and completing delivery or customs formalities within the carrier’s required timeframe.

13. Damaged Shipments

For concealed damage, notify us promptly after discovery. Retain the original packaging until the matter is resolved.

14. Lost or Significantly Delayed Shipments

If tracking indicates that a shipment may be lost or significantly delayed, contact Aeliya. We will assist with the carrier investigation where appropriate. If a carrier confirms a shipment as lost, Aeliya will determine the applicable replacement, refund or other resolution under the order and Return & Refund Policy.

15. Customer-Nominated Carrier / Own Shipping

Customers may use their own courier, freight forwarder or shipping account. A packing or handling charge may apply.

16. Shipping Changes

Requests to change address, carrier, service level or delivery instructions may be subject to additional charges and carrier restrictions. Once handed to a carrier, changes are subject to carrier rules and availability.

17. Out-of-Stock or Unavailable Products

If an item is temporarily out of stock, we may hold the order and dispatch when available, or contact the customer regarding options. If an item becomes unavailable/discontinued and cannot be fulfilled or replaced, we will contact the customer and process an applicable refund for the unfulfilled order where payment has been received.

18. Payment Not Received or Declined

19. Export Documentation and Compliance

Certain products, destinations or transactions may require additional export documentation, end-user information, licenses or compliance checks. Aeliya may delay or decline shipment where required information/approvals are unavailable or shipment would not comply with applicable laws.

20. Remote and Restricted Locations

Remote locations, islands, restricted zones or areas with limited carrier service may require additional charges, longer transit times or alternative shipping arrangements.

21. Force Majeure

Aeliya is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, war, civil unrest, strikes, government actions, customs restrictions, pandemics, transportation disruptions, carrier failures or security incidents.

22. Important Summary for International Customers

23. Contact

For legal notices and additional business contact information, please refer to our Contact Us and Terms & Conditions pages.