Return and Refund Policy

AELIYA MARINE TECH PVT. LTD.

RETURN & REFUND POLICY

Aeliya Marine Tech Pvt. Ltd. stands behind the products it sells. If a customer receives an item that is defective, damaged or materially different from the product listing, Aeliya will work with the customer toward an appropriate resolution.

1. Return Authorization Required

Returns require prior written Return Authorization (RMA) from Aeliya Marine Tech. Customers must not ship products back without authorization. Unauthorized returns may be refused or may cause delays.

2. Eligible Returns

A return may be considered when:

• The wrong item was supplied.
• The product is materially different from its listing.
• The product arrives damaged during transit.
• The product has a covered functional defect within the applicable warranty period.

3. Returns Generally Not Accepted

Returns are generally not accepted for:

• Change of mind or buyer remorse.
• Incorrect product ordered by the customer.
• Products no longer required.
• Normal cosmetic wear on used products.
• Customer installation, programming or configuration issues.
• Products modified, repaired or damaged after delivery.
• Claims submitted after the applicable warranty/claim period.
• Products sold as For Parts / Not Working, unless Aeliya supplied an item materially different from the listing or otherwise agrees in writing.

4. Claim Time Limits

• Shipping damage: notify within 48 hours of delivery.
• Wrong item/missing item: notify within 7 calendar days.
• Functional defect: notify within 30 calendar days of delivery where a 30-day functional warranty applies.

5. How to Request a Return

Provide the order number, product name/part number, serial number where applicable, photographs, a video demonstrating a technical issue where applicable, and a description of the problem. Aeliya may request additional testing or troubleshooting information.

6. RMA Process

If approved, Aeliya will provide an RMA number and return instructions, including the applicable return address and packaging/customs requirements. The customer must follow those instructions.

7. Return Shipping Responsibility

• Wrong item supplied: Aeliya
• Materially not as described: Aeliya
• Covered functional defect: Aeliya, subject to approval
• Transit damage: Aeliya/carrier as applicable
• Wrong item ordered by customer: customer, if a discretionary return is approved
• Compatibility issue: customer, if a discretionary return is approved
• Change of mind/no longer required: generally not accepted

8. International Returns and Import Charges

Aeliya Marine Tech pays only the shipping/freight charges expressly agreed for the original order or approved return.

Import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage charges and other destination-country charges are the buyer/importer's responsibility and are not collected by Aeliya.

Import duties, taxes, customs charges and similar amounts paid by the buyer/importer to the destination country are not refundable by Aeliya unless Aeliya expressly agrees otherwise in writing.

For an international return, the customer must follow Aeliya's RMA and customs instructions. Incorrect customs declarations, unpaid duties or charges caused by the customer's return documentation may be charged to or deducted from any eligible refund.

9. Refused or Abandoned Shipments

If a buyer refuses, abandons or fails to clear a shipment because of unpaid import duties, taxes, customs charges, brokerage fees or other import requirements, any resulting return-to-origin shipping, customs, storage, brokerage, handling or related costs may be deducted from any eligible refund.

Failure to clear customs does not automatically constitute a valid return or warranty claim.

10. Product Inspection

Returned products are normally inspected within 2–5 business days after receipt. A return may be rejected if the product is damaged, incomplete, modified, or materially different from the approved return condition.

11. Replacement

Where appropriate, Aeliya may provide the same product, an equivalent replacement, repair where feasible, or a refund where replacement/repair is unavailable or otherwise appropriate.

12. Refunds

Approved refunds are normally sent to the original payment method. Aeliya generally processes an approved refund within 2 business days after inspection/approval. Banks and payment providers may require an additional 3–10 business days or longer.

13. Partial Refunds and Deductions

A partial refund or deduction may apply where permitted if accessories are missing, the product is damaged after delivery, the item is incomplete, or the customer is responsible for return-to-origin shipping, customs, storage, brokerage, handling or other charges.

14. Shipping Charges

Shipping/freight charges may be refundable where the return is caused by Aeliya's error, a material listing discrepancy, or a covered warranty issue, subject to the applicable circumstances.

Destination-country import duties, taxes, customs clearance fees, brokerage charges and similar import charges are not part of Aeliya's shipping charge and are not refundable by Aeliya.

15. Non-Returnable Products

Customized products, special-order products, software where applicable, hazardous/restricted products where applicable, products marked For Parts / Not Working, and products specifically identified as non-returnable are generally not eligible for return.

16. Contact

Email: sales@aeliyamarinetech.com