Return and Refund Policy

1. Return and Refund Summary

Unless a product listing or applicable law provides otherwise:

• Eligible functional-defect claims: within 30 calendar days of delivery.
  
• Shipping damage: notify as soon as possible and preferably within 48 hours along with images or video.
• Wrong item or material listing discrepancy: notify within 7 calendar days.
• Change of mind/buyer remorse: not accepted unless expressly stated on the listing or required by applicable law.
• Incorrect product ordered: generally not accepted.
• For Parts / Not Working: generally non-returnable and not covered by functional warranty, except for wrong item/material discrepancy or where law requires otherwise.
• Approved refunds: normally issued to the original payment method.
  

2. Return Authorization (RMA)

3. Eligible Returns

Subject to the listing, warranty and applicable law, a return may be considered when the wrong item was supplied, the product is materially different from its listing, the product arrives damaged in transit, or an eligible product has a covered functional defect within its warranty period.

4. Non-Returnable / Generally Non-Returnable Situations

5. Claim Timeframes

• Shipping damage: as soon as possible and preferably within 48 hours along with images or video.
  
• Wrong item/material discrepancy: within 7 calendar days of delivery.
• Functional defect under the standard warranty: within 30 calendar days of delivery.
  

6. How to Request a Return

Email : sales@aeliyamarinetech.com with the order number or invoice details, product name/part number, serial number where applicable, description, photographs, video where applicable, and any error codes or troubleshooting information requested.

7. RMA Process and Return Method

If approved, Aeliya will provide an RMA number, return address and instructions for packaging, shipping and customs documentation. Customers should retain proof of shipment and tracking.

8. Return Shipping Costs

Unless applicable law requires otherwise:

• Wrong item supplied: Aeliya.
  
• Materially not as described: Aeliya.
• Covered functional defect: Aeliya, subject to approval.
• Transit damage: Aeliya/carrier, as applicable.
• Customer-ordered wrong item: customer, if discretionary return approved.
• Compatibility/application issue: customer, if discretionary return approved.
• Change of mind: generally not accepted.
  

9. International Returns and Import Charges

Aeliya pays only the shipping/freight charges expressly agreed for the original order or approved return. Destination-country import duties, customs duties, VAT/GST, taxes, customs clearance, brokerage and other destination-country charges are the buyer/importer’s responsibility and are not collected by Aeliya.

Incorrect customs declarations or charges caused by customer return documentation may be charged to or deducted from any eligible refund to the extent permitted by law.

10. Refused or Abandoned Shipments

If a buyer refuses, abandons or fails to clear a shipment because of unpaid import duties, taxes, customs charges, brokerage fees or other import requirements, resulting return-to-origin shipping, customs, storage, brokerage, handling, re-delivery or related costs may be deducted from any eligible refund to the extent permitted by law.

11. Product Inspection

Approved returns are normally inspected within 2–5 business days after receipt. A return may be rejected or the refund adjusted where permitted by law if the product is materially damaged, incomplete, modified or materially different from the approved return condition.

12. Replacement or Other Resolution

Depending on the circumstances, availability and applicable law, Aeliya may provide technical assistance, repair where feasible, the same product, an equivalent replacement or a refund.

13. Refunds

Banks/payment providers may require an additional 3–10 business days or longer.

14. Partial Refunds and Permitted Deductions

Where permitted by law, a partial refund or deduction may apply for missing accessories/components, customer-caused damage, incomplete returns, customer-responsible return-to-origin shipping/customs/storage/brokerage/handling charges, or a fee clearly disclosed before purchase.

15. Shipping Refunds

Shipping/freight charges may be refundable where the return results from Aeliya’s error, material listing discrepancy or covered warranty issue.

16. Order Cancellation

Cancellation requests should be sent to sales@aeliyamarinetech.com as soon as possible along with order details.

If an order has not been dispatched and cancellation is accepted, Aeliya may cancel and process an applicable refund.

Mandatory cancellation rights remain unaffected.

17. Product Condition and Warranty

Product condition, testing status and warranty coverage are described in the Product Condition & Warranty Policy and, where applicable, the individual listing. Customers should review these before purchase.

18. Contact

For legal notices and additional business contact information, please refer to our Contact Us and Terms & Conditions pages.