Product Condition & Warranty Policy

AELIYA MARINE TECH PVT. LTD.

PRODUCT CONDITION & WARRANTY POLICY

Aeliya Marine Tech Pvt. Ltd. supplies new, open-box, used, refurbished, untested and For Parts / Not Working industrial automation, marine, electrical and electronic equipment. The condition and testing status stated in the individual product listing are an important part of the sale.

1. Product Conditions

New

Brand-new and unused product. Original packaging may or may not be available as stated in the listing.

Open Box

Generally unused or minimally handled. Packaging may have been opened, replaced or show storage/handling marks. Functionality is as stated in the listing.

Used

Previously used equipment. Used products may show scratches, marks, labels, discoloration, surface rust or other normal industrial wear. Cosmetic wear that does not materially affect functionality is not normally a defect.

Refurbished

Product that has been inspected, cleaned and/or tested as stated in the individual listing. Refurbishment does not necessarily mean every component is factory-new.

Used – Untested

The product has not been fully functionally tested. Unless the listing states otherwise, operational condition cannot be guaranteed.

For Parts / Not Working

Products sold for spare parts, repair, component recovery or as non-functional equipment. These products are not covered by a functional warranty and are generally non-returnable, except where Aeliya supplied an item materially different from the listing.

2. Product Listing Controls

Each listing may state condition, part/model number, quantity, included accessories, testing status and other relevant specifications. Product-specific information forms part of the sale and may prevail over general descriptions where applicable.

3. 30-Day Functional Warranty

Unless the product listing states otherwise, eligible products carry a 30-day functional warranty from the date of delivery. The warranty covers functional defects where the product does not operate as represented in the listing and the failure is not caused by an exclusion in this policy.

4. Warranty Exclusions

The warranty does not cover incorrect installation, programming/configuration, electrical surge or improper voltage, water/fire/environmental damage, physical damage after delivery, customer modification, normal wear and tear, cosmetic condition, compatibility with customer equipment, consumable components, misuse, unauthorized repair, or other customer-caused damage.

5. Compatibility

Customers are responsible for verifying model number, specifications, voltage, dimensions, firmware, configuration, communication protocol and suitability for the intended application. Unless Aeliya confirms compatibility in writing, compatibility remains the customer's responsibility.

6. Warranty Claim Evidence

A claim may require the order number, product photos, video showing the issue, serial number where applicable, error codes and troubleshooting information. Aeliya may request additional testing before approving a claim.

7. Warranty Resolution

Depending on the circumstances, Aeliya may provide technical assistance, repair where feasible, replacement with the same product, an equivalent replacement, or a refund. The appropriate remedy will be determined after evaluation and subject to the applicable return policy.

8. Warranty Void Conditions

Warranty may be void where the product has been opened or modified, repaired by an unauthorized person, misused, damaged during installation, subjected to improper electrical supply, or exposed to unsuitable environmental conditions.

9. Import Duties, Taxes and Customs Charges

The warranty covers the product only and does not cover destination-country import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage charges or other import-related costs.

Aeliya Marine Tech pays applicable shipping/freight charges stated for the order but does not pay or collect destination-country import charges. Such charges are the sole responsibility of the buyer/importer.

If a warranty return or replacement is approved, the customer must follow Aeliya's return and customs instructions. Import charges incurred in the destination country are generally not refundable by Aeliya.

10. Consequential Loss / Liability

To the extent permitted by applicable law, Aeliya is not responsible for production downtime, vessel downtime, loss of profits, installation or labour costs, programming costs, third-party service charges, or indirect/consequential damages. Subject to applicable law, Aeliya's liability for a product claim is limited to the purchase price paid for the affected product.

11. Pre-Purchase Technical Verification

Customers are encouraged to contact Aeliya before purchase if they need help verifying model numbers, specifications or compatibility.

Contact: sales@aeliyamarinetech.com