-
- Injector
- Bulbs & Lamps
- Contactor
- Fuse
- PLC Systems
- Scanner
- Cable & Connector
- Controller
- HMI
- Potentiometers & Variable Resistors
- Seal / Repair Kit
- Transistor
- Capacitor
- Cooling Fan
- Indicator
- Power Supply
- Sensors
- I\O Modules
- Circuit Breaker
- Detector
- Inverter
- Recorder
- Servo Drive
- Amplifier
- Computer
- Drives
- Meter
- Rectifier
- Servo Motor
- Adapter
- Control Unit
- Electronic Components
- Motor
- Regulator
- Block
- Converter
- Encoder
- PCB
- Relays
- Switch
- Telecom and Communication
- Timer
- Transducer
- Transformer
- Transmitter
- VFD
Product Condition & Warranty Policy
Last Updated: 08 September 2026
Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies that cannot lawfully be excluded or restricted under applicable law.
1. Product Conditions
New
Brand-new and unused product. Original packaging may or may not be available as stated in the listing.
Open Box
Generally unused or minimally handled. Packaging may have been opened, replaced or show storage/handling marks. Functionality is as stated in the listing.
Used
Previously used equipment. Used products may show scratches, marks, labels, discoloration, surface rust or other normal industrial wear. Cosmetic wear consistent with the stated condition is not normally a functional defect.
Refurbished
Product that has been inspected, cleaned and/or tested as stated in the individual listing. Refurbishment does not necessarily mean every component is factory-new.
Used – Untested
The product has not been fully functionally tested. Unless the listing states otherwise, operational condition cannot be guaranteed.
For Parts / Not Working
Products sold for spare parts, repair, component recovery or as non-functional equipment.
These products are generally not covered by a functional warranty and are generally non-returnable, except where Aeliya supplied an item materially different from the listing, the wrong item was supplied, or applicable law requires otherwise.
2. Product Listing Information
Each listing may state condition, part/model number, quantity, included accessories, testing status, photographs, specifications and other relevant information. Customers are responsible for reviewing the individual listing before purchase. Product-specific information clearly stated on the listing may supplement or, where expressly stated, differ from this general policy.
3. Standard 30-Day Functional Warranty
Unless the individual product listing states otherwise, eligible products carry a 30-day functional warranty beginning on the date of delivery.
The warranty covers a functional defect where the product does not operate substantially as represented in the applicable listing, provided the issue is not caused by an exclusion in this policy.
The standard warranty does not apply to products expressly sold as for parts / not working or to products whose listing expressly states a different warranty status.
4. Warranty Exclusions
Unless applicable law requires otherwise:
The warranty does not cover incorrect installation; incorrect programming/configuration; incorrect voltage/electrical supply or surge; water, fire or environmental damage; physical damage after delivery; customer modification; unauthorized repair; normal wear and tear; cosmetic condition consistent with stated product condition; consumables; misuse/abuse; use outside stated specifications; compatibility with customer equipment where not confirmed by Aeliya in writing; or other customer-caused damage/failure.
5. Compatibility and Application
Customers are responsible for verifying model number, specifications, voltage, dimensions, firmware, configuration, communication protocol and suitability for the intended application.
Unless Aeliya expressly confirms compatibility in writing, compatibility remains the customer’s responsibility.
6. Warranty Claim Evidence
A claim may require the order number, product name/part number, serial number where applicable, photographs, video, error codes, installation/operating information and reasonable troubleshooting/testing requested by Aeliya.
7. Warranty Claim Process
Customers should contact sales@aeliyamarinetech.com within the applicable warranty period.
If approved, Aeliya will provide RMA instructions and the applicable return address. Products must not be returned without prior authorization.
8. Warranty Resolution
Depending on circumstances, product availability and applicable law, Aeliya may provide technical assistance, repair where feasible, the same product, an equivalent replacement or a refund.
The remedy will be determined after evaluation and in accordance with the Return & Refund Policy and applicable law.
9. Warranty Void / Excluded Circumstances
Unless applicable law provides otherwise:
Warranty coverage may be excluded where a product has been opened/modified, repaired by an unauthorized person, misused/abused, damaged during installation, subjected to improper electrical supply, used outside stated specifications, or exposed to unsuitable environmental conditions.
10. Import Duties, Taxes and Customs Charges
The warranty covers the product and applicable warranty remedy only. Aeliya pays or includes applicable shipping/freight charges stated for the order but does not pay or collect destination-country import duties, taxes, VAT/GST, customs clearance fees, brokerage charges or other import-related costs. Such charges are the buyer/importer’s responsibility.
If a warranty return or replacement is approved, the customer must follow Aeliya’s return and customs instructions. Import charges incurred in the destination country are generally not refundable by Aeliya unless required by applicable law.
11. Consequential Loss and Liability
To the maximum extent permitted by applicable law, Aeliya is not responsible for production downtime, vessel downtime, loss of profits, installation/labour costs, programming costs, third-party service charges, or indirect/consequential damages.
Subject to applicable law, Aeliya’s liability for a product claim is limited to the purchase price paid for the affected product.
Nothing in this section limits rights or liability that cannot lawfully be limited or excluded.
12. Pre-Purchase Technical Verification
Customers are encouraged to contact Aeliya before purchase if they need assistance verifying model numbers, specifications, testing status or compatibility.
13. Contact
For legal notices and additional business contact information, please refer to our Contact Us and Terms & Conditions pages.
