AELIYA MARINE TECH PVT. LTD.

PRODUCT CONDITION & WARRANTY POLICY

Aeliya Marine Tech Pvt. Ltd. supplies new, open-box, used, refurbished, untested and For Parts / Not Working industrial automation, marine, electrical and electronic equipment. The condition and testing status stated in the individual product listing are an important part of the sale.

1. Product Conditions

New

Brand-new and unused product. Original packaging may or may not be available as stated in the listing.

Open Box

Generally unused or minimally handled. Packaging may have been opened, replaced or show storage/handling marks. Functionality is as stated in the listing.

Used

Previously used equipment. Used products may show scratches, marks, labels, discoloration, surface rust or other normal industrial wear. Cosmetic wear that does not materially affect functionality is not normally a defect.

Refurbished

Product that has been inspected, cleaned and/or tested as stated in the individual listing. Refurbishment does not necessarily mean every component is factory-new.

Used – Untested

The product has not been fully functionally tested. Unless the listing states otherwise, operational condition cannot be guaranteed.

For Parts / Not Working

Products sold for spare parts, repair, component recovery or as non-functional equipment. These products are not covered by a functional warranty and are generally non-returnable, except where Aeliya supplied an item materially different from the listing.

2. Product Listing Controls

Each listing may state condition, part/model number, quantity, included accessories, testing status and other relevant specifications. Product-specific information forms part of the sale and may prevail over general descriptions where applicable.

3. 30-Day Functional Warranty

Unless the product listing states otherwise, eligible products carry a 30-day functional warranty from the date of delivery. The warranty covers functional defects where the product does not operate as represented in the listing and the failure is not caused by an exclusion in this policy.

4. Warranty Exclusions

The warranty does not cover incorrect installation, programming/configuration, electrical surge or improper voltage, water/fire/environmental damage, physical damage after delivery, customer modification, normal wear and tear, cosmetic condition, compatibility with customer equipment, consumable components, misuse, unauthorized repair, or other customer-caused damage.

5. Compatibility

Customers are responsible for verifying model number, specifications, voltage, dimensions, firmware, configuration, communication protocol and suitability for the intended application. Unless Aeliya confirms compatibility in writing, compatibility remains the customer's responsibility.

6. Warranty Claim Evidence

A claim may require the order number, product photos, video showing the issue, serial number where applicable, error codes and troubleshooting information. Aeliya may request additional testing before approving a claim.

7. Warranty Resolution

Depending on the circumstances, Aeliya may provide technical assistance, repair where feasible, replacement with the same product, an equivalent replacement, or a refund. The appropriate remedy will be determined after evaluation and subject to the applicable return policy.

8. Warranty Void Conditions

Warranty may be void where the product has been opened or modified, repaired by an unauthorized person, misused, damaged during installation, subjected to improper electrical supply, or exposed to unsuitable environmental conditions.

9. Import Duties, Taxes and Customs Charges

The warranty covers the product only and does not cover destination-country import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage charges or other import-related costs.

Aeliya Marine Tech pays applicable shipping/freight charges stated for the order but does not pay or collect destination-country import charges. Such charges are the sole responsibility of the buyer/importer.

If a warranty return or replacement is approved, the customer must follow Aeliya's return and customs instructions. Import charges incurred in the destination country are generally not refundable by Aeliya.

10. Consequential Loss / Liability

To the extent permitted by applicable law, Aeliya is not responsible for production downtime, vessel downtime, loss of profits, installation or labour costs, programming costs, third-party service charges, or indirect/consequential damages. Subject to applicable law, Aeliya's liability for a product claim is limited to the purchase price paid for the affected product.

11. Pre-Purchase Technical Verification

Customers are encouraged to contact Aeliya before purchase if they need help verifying model numbers, specifications or compatibility.

Contact: sales@aeliyamarinetech.com

AELIYA MARINE TECH PVT. LTD.

RETURN & REFUND POLICY

Aeliya Marine Tech Pvt. Ltd. stands behind the products it sells. If a customer receives an item that is defective, damaged or materially different from the product listing, Aeliya will work with the customer toward an appropriate resolution.

1. Return Authorization Required

Returns require prior written Return Authorization (RMA) from Aeliya Marine Tech. Customers must not ship products back without authorization. Unauthorized returns may be refused or may cause delays.

2. Eligible Returns

A return may be considered when:

• The wrong item was supplied.
• The product is materially different from its listing.
• The product arrives damaged during transit.
• The product has a covered functional defect within the applicable warranty period.

3. Returns Generally Not Accepted

Returns are generally not accepted for:

• Change of mind or buyer remorse.
• Incorrect product ordered by the customer.
• Products no longer required.
• Normal cosmetic wear on used products.
• Customer installation, programming or configuration issues.
• Products modified, repaired or damaged after delivery.
• Claims submitted after the applicable warranty/claim period.
• Products sold as For Parts / Not Working, unless Aeliya supplied an item materially different from the listing or otherwise agrees in writing.

4. Claim Time Limits

• Shipping damage: notify within 48 hours of delivery.
• Wrong item/missing item: notify within 7 calendar days.
• Functional defect: notify within 30 calendar days of delivery where a 30-day functional warranty applies.

5. How to Request a Return

Provide the order number, product name/part number, serial number where applicable, photographs, a video demonstrating a technical issue where applicable, and a description of the problem. Aeliya may request additional testing or troubleshooting information.

6. RMA Process

If approved, Aeliya will provide an RMA number and return instructions, including the applicable return address and packaging/customs requirements. The customer must follow those instructions.

7. Return Shipping Responsibility

• Wrong item supplied: Aeliya
• Materially not as described: Aeliya
• Covered functional defect: Aeliya, subject to approval
• Transit damage: Aeliya/carrier as applicable
• Wrong item ordered by customer: customer, if a discretionary return is approved
• Compatibility issue: customer, if a discretionary return is approved
• Change of mind/no longer required: generally not accepted

8. International Returns and Import Charges

Aeliya Marine Tech pays only the shipping/freight charges expressly agreed for the original order or approved return.

Import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage charges and other destination-country charges are the buyer/importer's responsibility and are not collected by Aeliya.

Import duties, taxes, customs charges and similar amounts paid by the buyer/importer to the destination country are not refundable by Aeliya unless Aeliya expressly agrees otherwise in writing.

For an international return, the customer must follow Aeliya's RMA and customs instructions. Incorrect customs declarations, unpaid duties or charges caused by the customer's return documentation may be charged to or deducted from any eligible refund.

9. Refused or Abandoned Shipments

If a buyer refuses, abandons or fails to clear a shipment because of unpaid import duties, taxes, customs charges, brokerage fees or other import requirements, any resulting return-to-origin shipping, customs, storage, brokerage, handling or related costs may be deducted from any eligible refund.

Failure to clear customs does not automatically constitute a valid return or warranty claim.

10. Product Inspection

Returned products are normally inspected within 2–5 business days after receipt. A return may be rejected if the product is damaged, incomplete, modified, or materially different from the approved return condition.

11. Replacement

Where appropriate, Aeliya may provide the same product, an equivalent replacement, repair where feasible, or a refund where replacement/repair is unavailable or otherwise appropriate.

12. Refunds

Approved refunds are normally sent to the original payment method. Aeliya generally processes an approved refund within 2 business days after inspection/approval. Banks and payment providers may require an additional 3–10 business days or longer.

13. Partial Refunds and Deductions

A partial refund or deduction may apply where permitted if accessories are missing, the product is damaged after delivery, the item is incomplete, or the customer is responsible for return-to-origin shipping, customs, storage, brokerage, handling or other charges.

14. Shipping Charges

Shipping/freight charges may be refundable where the return is caused by Aeliya's error, a material listing discrepancy, or a covered warranty issue, subject to the applicable circumstances.

Destination-country import duties, taxes, customs clearance fees, brokerage charges and similar import charges are not part of Aeliya's shipping charge and are not refundable by Aeliya.

15. Non-Returnable Products

Customized products, special-order products, software where applicable, hazardous/restricted products where applicable, products marked For Parts / Not Working, and products specifically identified as non-returnable are generally not eligible for return.

16. Contact

Email: sales@aeliyamarinetech.com