AELIYA MARINE TECH PVT. LTD.
Aeliya Marine Tech Pvt. Ltd. (“Aeliya Marine Tech”, “Aeliya”, “we”, “us” or “our”) ships industrial automation, marine, electrical and electronic equipment from India to customers worldwide.
1. Shipping Services
We primarily use established international logistics partners, including DHL, FedEx and other reputable carriers, depending on destination, package size, weight, service availability and operational requirements. Available shipping methods, applicable charges and estimated delivery times are shown on the quotation, order confirmation or checkout, as applicable.
2. Shipping Charges
Aeliya Marine Tech pays or includes only shipping/freight charges expressly stated for the order. Free shipping, where offered, means the applicable shipping/freight charge is covered by Aeliya as stated in the offer. It does not include destination-country import duties, taxes or customs-related charges, or any other charges.
Additional charges may apply for oversized/heavy shipments, remote locations, special handling, palletized/freight shipments, restricted goods or customer-requested services. Where identified before dispatch, such charges will be communicated before proceeding.
3. Order Processing
Stock items are normally processed for dispatch within 1 business day after receipt of successful payment confirmation, subject to stock availability, payment verification, documentation and applicable export/compliance requirements. Orders received on weekends or public holidays are normally processed on the next business day. Processing time is different from carrier transit time.
4. Delivery Times
Typical international transit estimates are:
- India: 2–4 business days
- Asia: 4–7 business days
- Europe: 4–8 business days
- USA/Canada: 4–8 business days
- Middle East: 4–8 business days
- Australia/New Zealand: 4–8 business days
- Rest of World: 5–12 business days
These are estimated transit times, not guaranteed delivery dates. Actual delivery may vary due to destination, carrier operations, customs clearance, weather, holidays, security procedures and other circumstances outside our reasonable control.
5. Shipment Tracking
Once dispatched, we will normally send a shipment notification to the customer’s email address with the carrier name and tracking number/link, where available. Tracking may take some time to become active after carrier receipt.
6. Express Delivery
Express, time-definite, next-day or Saturday delivery may be available for selected destinations and services. Availability and charges vary by destination and carrier.
7. International Import Duties, Taxes and Customs Charges
Aeliya Marine Tech ships products from India and pays or includes only the shipping/freight charges expressly stated for the order.
The buyer/importer is solely responsible for all destination-country import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage fees, handling charges and any other import-related charges imposed by the destination country, customs authority, carrier or customs broker.
Aeliya Marine Tech does not pay or collect destination-country import charges unless expressly agreed in writing for a specific order. These charges are not included in the amount paid to Aeliya unless expressly stated at checkout, on the quotation or in writing.
8. Customs Clearance and Customer Cooperation
The buyer/importer is responsible for completing import formalities and providing information, identification, permits, licenses and other documents reasonably required for customs clearance. If the carrier, customs authority or broker contacts the buyer, the buyer must respond promptly and complete required formalities and payments.
9. Customs Delays
International shipments may be delayed by customs inspections, documentation, government regulations, unpaid import charges, security checks, holidays or other customs procedures. Such delays are outside Aeliya Marine Tech’s reasonable control.
10. Refused, Unclaimed or Abandoned Shipments
If a buyer refuses delivery, fails to pay import charges, fails to complete customs clearance, fails to provide required documentation, does not respond to the carrier/customs authority, or otherwise causes a shipment to be returned or abandoned, the buyer/importer is responsible for resulting return-to-origin shipping, customs, storage, brokerage, handling, re-delivery and related charges. Where a refund is otherwise due, such costs may be deducted from the eligible refund to the extent permitted by applicable law.
Failure to clear customs or refusal to pay import charges does not by itself constitute a valid return or warranty claim.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact details. Aeliya Marine Tech is not responsible for delays, failed delivery, additional charges or return-to-origin costs caused by incorrect, incomplete or outdated information supplied by the customer.
12. Delivery Attempts
Customers are responsible for responding to carrier communications and completing delivery or customs formalities within the carrier’s required timeframe.
13. Damaged Shipments
For visible shipping damage, customers should photograph the outer package before opening it, the shipping label, internal packaging and product, and notify Aeliya as soon as possible and preferably within 48 hours. For concealed damage, notify us promptly after discovery. Retain the original packaging until the matter is resolved.
14. Lost or Significantly Delayed Shipments
If tracking indicates that a shipment may be lost or significantly delayed, contact Aeliya. We will assist with the carrier investigation where appropriate. If a carrier confirms a shipment as lost, Aeliya will determine the applicable replacement, refund or other resolution under the order and Return & Refund Policy.
15. Customer-Nominated Carrier / Own Shipping
Customers may use their own courier, freight forwarder or shipping account. A packing or handling charge may apply. Where a customer-nominated carrier is used, the customer is responsible for the shipping arrangement and carrier relationship. Subject to applicable law and agreed shipping terms, Aeliya is not responsible for loss, damage or delay occurring after handover to that carrier.
16. Shipping Changes
Requests to change address, carrier, service level or delivery instructions may be subject to additional charges and carrier restrictions. Once handed to a carrier, changes are subject to carrier rules and availability.
17. Out-of-Stock or Unavailable Products
If an item is temporarily out of stock, we may hold the order and dispatch when available, or contact the customer regarding options. If an item becomes unavailable/discontinued and cannot be fulfilled or replaced, we will contact the customer and process an applicable refund for the unfulfilled order where payment has been received.
18. Payment Not Received or Declined
Orders are dispatched only after receipt of successful payment confirmation. If payment is declined, reversed, incomplete or not received, shipment will not be dispatched until resolved.
19. Export Documentation and Compliance
Certain products, destinations or transactions may require additional export documentation, end-user information, licenses or compliance checks. Aeliya may delay or decline shipment where required information/approvals are unavailable or shipment would not comply with applicable laws.
Once the shipment has been dispatched, we are unable to accept or accommodate any requests related to changes in shipment details or documents.
20. Remote and Restricted Locations
Remote locations, islands, restricted zones or areas with limited carrier service may require additional charges, longer transit times or alternative shipping arrangements.
21. Force Majeure
Aeliya is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, war, civil unrest, strikes, government actions, customs restrictions, pandemics, transportation disruptions, carrier failures or security incidents.
22. Important Summary for International Customers
Aeliya Marine Tech pays or includes the shipping/freight charges stated for the order. The buyer/importer is responsible for all destination-country import duties, taxes, VAT/GST, customs clearance, brokerage and other import-related charges.
23. Contact
Aeliya Marine Tech Pvt. Ltd.
Website: www.aeliyamarinetech.com
Email: sales@aeliyamarinetech.com
For legal notices and additional business contact information, please refer to our Contact Us and Terms & Conditions pages.
AELIYA MARINE TECH PVT. LTD.
Aeliya Marine Tech Pvt. Ltd. (“Aeliya”, “we”, “us” or “our”) supplies new, open-box, used, refurbished, untested and For Parts / Not Working industrial automation, marine, electrical and electronic equipment. The condition, testing status and specific information stated on each product listing are an important part of the sale.
Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies that cannot lawfully be excluded or restricted under applicable law.
1. Product Conditions
New
Brand-new and unused product. Original packaging may or may not be available as stated in the listing.
Open Box
Generally unused or minimally handled. Packaging may have been opened, replaced or show storage/handling marks. Functionality is as stated in the listing.
Used
Previously used equipment. Used products may show scratches, marks, labels, discoloration, surface rust or other normal industrial wear. Cosmetic wear consistent with the stated condition is not normally a functional defect.
Refurbished
Product that has been inspected, cleaned and/or tested as stated in the individual listing. Refurbishment does not necessarily mean every component is factory-new.
Used – Untested
The product has not been fully functionally tested. Unless the listing states otherwise, operational condition cannot be guaranteed.
For Parts / Not Working
Products sold for spare parts, repair, component recovery or as non-functional equipment. These products are generally not covered by a functional warranty and are generally non-returnable, except where Aeliya supplied an item materially different from the listing, the wrong item was supplied, or applicable law requires otherwise.
2. Product Listing Information
Each listing may state condition, part/model number, quantity, included accessories, testing status, photographs, specifications and other relevant information. Customers are responsible for reviewing the individual listing before purchase. Product-specific information clearly stated on the listing may supplement or, where expressly stated, differ from this general policy.
3. Standard 30-Day Functional Warranty
Unless the individual product listing states otherwise, eligible products carry a 30-day functional warranty beginning on the date of delivery. The warranty covers a functional defect where the product does not operate substantially as represented in the applicable listing, provided the issue is not caused by an exclusion in this policy.
The standard warranty does not apply to products expressly sold as For Parts / Not Working or to products whose listing expressly states a different warranty status.
4. Warranty Exclusions
Unless applicable law requires otherwise, the warranty does not cover incorrect installation; incorrect programming/configuration; incorrect voltage/electrical supply or surge; water, fire or environmental damage; physical damage after delivery; customer modification; unauthorized repair; normal wear and tear; cosmetic condition consistent with stated product condition; consumables; misuse/abuse; use outside stated specifications; compatibility with customer equipment where not confirmed by Aeliya in writing; or other customer-caused damage/failure.
5. Compatibility and Application
Customers are responsible for verifying model number, specifications, voltage, dimensions, firmware, configuration, communication protocol and suitability for the intended application. Unless Aeliya expressly confirms compatibility in writing, compatibility remains the customer’s responsibility.
6. Warranty Claim Evidence
A claim may require the order number, product name/part number, serial number where applicable, photographs, video, error codes, installation/operating information and reasonable troubleshooting/testing requested by Aeliya.
7. Warranty Claim Process
Customers should contact sales@aeliyamarinetech.com within the applicable warranty period. If approved, Aeliya will provide RMA instructions and the applicable return address. Products must not be returned without prior authorization.
8. Warranty Resolution
Depending on circumstances, product availability and applicable law, Aeliya may provide technical assistance, repair where feasible, the same product, an equivalent replacement or a refund. The remedy will be determined after evaluation and in accordance with the Return & Refund Policy and applicable law.
9. Warranty Void / Excluded Circumstances
Unless applicable law provides otherwise, warranty coverage may be excluded where a product has been opened/modified, repaired by an unauthorized person, misused/abused, damaged during installation, subjected to improper electrical supply, used outside stated specifications, or exposed to unsuitable environmental conditions.
10. Import Duties, Taxes and Customs Charges
The warranty covers the product and applicable warranty remedy only. Aeliya pays or includes applicable shipping/freight charges stated for the order but does not pay or collect destination-country import duties, taxes, VAT/GST, customs clearance fees, brokerage charges or other import-related costs. Such charges are the buyer/importer’s responsibility.
If a warranty return or replacement is approved, the customer must follow Aeliya’s return and customs instructions. Import charges incurred in the destination country are generally not refundable by Aeliya unless required by applicable law.
11. Consequential Loss and Liability
To the maximum extent permitted by applicable law, Aeliya is not responsible for production downtime, vessel downtime, loss of profits, installation/labour costs, programming costs, third-party service charges, or indirect/consequential damages. Subject to applicable law, Aeliya’s liability for a product claim is limited to the purchase price paid for the affected product. Nothing in this section limits rights or liability that cannot lawfully be limited or excluded.
12. Pre-Purchase Technical Verification
Customers are encouraged to contact Aeliya before purchase if they need assistance verifying model numbers, specifications, testing status or compatibility.
13. Contact
Aeliya Marine Tech Pvt. Ltd.
Website: www.aeliyamarinetech.com
Email: sales@aeliyamarinetech.com
For legal notices and additional business contact information, please refer to our Contact Us and Terms & Conditions pages.
AELIYA MARINE TECH PVT. LTD.
Aeliya Marine Tech Pvt. Ltd. (“Aeliya”, “we”, “us” or “our”) sells industrial automation, marine, electrical and electronic equipment in different product conditions. This policy explains when returns, refunds, replacements and cancellations may be available.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that cannot lawfully be excluded or restricted in the customer’s country.
1. Return and Refund Summary
Unless a product listing or applicable law provides otherwise:
- Eligible functional-defect claims: within 30 calendar days of delivery.
- Shipping damage: notify as soon as possible and preferably within 48 hours along with images or video.
- Wrong item or material listing discrepancy: notify within 7 calendar days.
- Change of mind/buyer remorse: not accepted unless expressly stated on the listing or required by applicable law.
- Incorrect product ordered: generally not accepted.
- For Parts / Not Working: generally non-returnable and not covered by functional warranty, except for wrong item/material discrepancy or where law requires otherwise.
- Approved refunds: normally issued to the original payment method.
2. Return Authorization (RMA)
All returns require prior written Return Authorization from Aeliya. Customers must not send a product back without return instructions.
3. Eligible Returns
Subject to the listing, warranty and applicable law, a return may be considered when the wrong item was supplied, the product is materially different from its listing, the product arrives damaged in transit, or an eligible product has a covered functional defect within its warranty period.
4. Non-Returnable / Generally Non-Returnable Situations
Returns are generally not accepted for change of mind/buyer remorse, incorrect product ordered, products no longer required, normal cosmetic wear consistent with stated condition, customer installation/programming/configuration issues, compatibility issues where not confirmed by Aeliya in writing, customer modification/repair/damage, claims outside the applicable period, For Parts / Not Working products, customized/special-order products, or specifically identified non-returnable products, subject to applicable law.
5. Claim Timeframes
- Shipping damage: as soon as possible and preferably within 48 hours along with images or video.
- Wrong item/material discrepancy: within 7 calendar days of delivery.
- Functional defect under the standard warranty: within 30 calendar days of delivery.
These timeframes do not limit mandatory rights under applicable law.
6. How to Request a Return
Email sales@aeliyamarinetech.com with the order number or invoice details, product name/part number, serial number where applicable, description, photographs, video where applicable, and any error codes or troubleshooting information requested.
7. RMA Process and Return Method
If approved, Aeliya will provide an RMA number, return address and instructions for packaging, shipping and customs documentation. Customers should retain proof of shipment and tracking.
8. Return Shipping Costs
Unless applicable law requires otherwise:
- Wrong item supplied: Aeliya.
- Materially not as described: Aeliya.
- Covered functional defect: Aeliya, subject to approval.
- Transit damage: Aeliya/carrier, as applicable.
- Customer-ordered wrong item: customer, if discretionary return approved.
- Compatibility/application issue: customer, if discretionary return approved.
- Change of mind: generally not accepted.
No restocking fee is charged unless a specific listing clearly states one before purchase and applicable law permits it.
9. International Returns and Import Charges
Aeliya pays only the shipping/freight charges expressly agreed for the original order or approved return. Destination-country import duties, customs duties, VAT/GST, taxes, customs clearance, brokerage and other destination-country charges are the buyer/importer’s responsibility and are not collected by Aeliya.
Import charges paid by the buyer/importer are not refundable by Aeliya unless expressly agreed otherwise or required by law. Incorrect customs declarations or charges caused by customer return documentation may be charged to or deducted from any eligible refund to the extent permitted by law.
10. Refused or Abandoned Shipments
If a buyer refuses, abandons or fails to clear a shipment because of unpaid import duties, taxes, customs charges, brokerage fees or other import requirements, resulting return-to-origin shipping, customs, storage, brokerage, handling, re-delivery or related costs may be deducted from any eligible refund to the extent permitted by law. Failure to clear customs does not automatically constitute a valid return or warranty claim.
11. Product Inspection
Approved returns are normally inspected within 2–5 business days after receipt. A return may be rejected or the refund adjusted where permitted by law if the product is materially damaged, incomplete, modified or materially different from the approved return condition.
12. Replacement or Other Resolution
Depending on the circumstances, availability and applicable law, Aeliya may provide technical assistance, repair where feasible, the same product, an equivalent replacement or a refund.
13. Refunds
Approved refunds are normally issued to the original payment method. Aeliya generally processes an approved refund within 2 business days after inspection and approval. Banks/payment providers may require an additional 3–10 business days or longer.
14. Partial Refunds and Permitted Deductions
Where permitted by law, a partial refund or deduction may apply for missing accessories/components, customer-caused damage, incomplete returns, customer-responsible return-to-origin shipping/customs/storage/brokerage/handling charges, or a fee clearly disclosed before purchase.
15. Shipping Refunds
Shipping/freight charges may be refundable where the return results from Aeliya’s error, material listing discrepancy or covered warranty issue. Destination-country import duties, taxes, customs clearance, brokerage and similar charges are not part of Aeliya’s shipping charge and are not refundable by Aeliya unless required by law.
16. Order Cancellation
Cancellation requests should be sent to sales@aeliyamarinetech.com as soon as possible along with order details. If an order has not been dispatched and cancellation is accepted, Aeliya may cancel and process an applicable refund. Once dispatched, cancellation may no longer be possible and the customer may need to follow the return/delivery process. Mandatory cancellation rights remain unaffected.
17. Product Condition and Warranty
Product condition, testing status and warranty coverage are described in the Product Condition & Warranty Policy and, where applicable, the individual listing. Customers should review these before purchase.
18. Contact
Aeliya Marine Tech Pvt. Ltd.
Website: www.aeliyamarinetech.com
Email: sales@aeliyamarinetech.com
For legal notices and additional business contact information, please refer to our Contact Us and Terms & Conditions pages.
