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AELIYA MARINE TECH PVT. LTD.

SHIPPING POLICY

At Aeliya Marine Tech Pvt. Ltd., we ship industrial automation, marine, electrical and electronic equipment from India to customers worldwide. Our goal is to dispatch in-stock orders quickly and safely.

1. Order Processing

• Orders are normally processed within 1 business day after successful payment confirmation.
• Orders received on weekends or public holidays are processed on the next working day.
• Some products may require additional verification, testing or export documentation before dispatch.
• If an unexpected delay occurs, we will inform the customer.

Order processing time is different from shipping/transit time.

2. Shipping Services

We use trusted international logistics partners, which may include DHL Express, FedEx, Aramex depending on destination, package size, weight and service availability.

3. Shipping Charges

Aeliya Marine Tech pays the applicable shipping/freight charges stated for the order. Free Standard Shipping may be offered on eligible products and destinations.

Additional shipping charges may apply for oversized/heavy shipments, dangerous goods, remote locations, special handling, palletized/freight shipments, or customer-requested express services. Any applicable additional charges will be communicated before dispatch where required.

4. Important – International Import Charges

Aeliya Marine Tech ships products from India and pays the applicable shipping/freight charges stated for the order.

The buyer/importer is solely responsible for all destination-country import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage charges, handling fees and any other charges imposed by the destination country or its authorities.

These charges are not included in the amount paid to Aeliya Marine Tech unless expressly stated otherwise in writing.

The buyer/importer must complete all required customs formalities and pay applicable charges directly to the relevant customs authority, shipping carrier or customs broker.

Depending on the destination and shipping method, import charges may be requested before delivery, upon delivery or during customs clearance.

Payment for the product and shipping does not constitute payment of any destination-country import duties, taxes or customs charges.

5. Estimated Delivery Time

Typical transit estimates are:

• India: 2–4 business days
• Asia: 4–7 business days
• Europe: 4–8 business days
• USA/Canada: 4–8 business days
• Middle East: 4–8 business days
• Australia/New Zealand: 4–8 business days
• Rest of World: 5–12 business days

These are estimates only and may vary because of customs, weather, carrier operations and local conditions.

6. Order Tracking

A shipping confirmation and tracking number/link will be provided via email to customer’s email address when available.

7. Customs Clearance and Customer Cooperation

The buyer/importer is responsible for providing information, identification, permits, licenses and other documentation reasonably required to complete import clearance.

If a carrier or customs authority contacts the buyer, the buyer must respond promptly and complete the required formalities.

8. Customs Delays

International shipments may be delayed by customs inspections, import documentation, government regulations, holidays or security checks. Aeliya Marine Tech is not responsible for delays caused by customs authorities or by the buyer's failure to complete import requirements.

9. Delivery Address

Customers must provide a complete and accurate shipping address. Aeliya is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

10. Refused, Unclaimed or Abandoned Shipments

If a shipment is refused, abandoned, returned because import charges were not paid, or returned because required import documentation was not provided, the buyer/importer will be responsible for all resulting return-to-origin shipping, customs, storage, brokerage, handling and related charges.

Such charges may be deducted from any eligible refund.

11. Lost Shipments

If tracking indicates that a shipment may be lost, Aeliya will initiate an investigation with the carrier. Replacement or refund will be considered after the carrier confirms loss, subject to the applicable order and return terms.

12. Damaged Shipments

For visible shipping damage, customers should photograph the outer package before opening, the shipping label, internal packaging and the damaged product, and notify Aeliya within 48 hours of delivery. Timely evidence may be required for carrier claims.

13. Customer Pickup / Own Courier

If a customer nominates its own courier or freight forwarder, shipping risk transfers to the customer when the shipment is handed to that carrier, unless otherwise agreed in writing.

14. Country-Specific Import Requirements

Import regulations, duty rates, taxes and clearance requirements differ between countries and may change without notice. Customers are responsible for checking the import requirements applicable to their country before placing an order.

15. Contact

Aeliya Marine Tech Pvt. Ltd.
Email: sales@aeliyamarinetech.com

AELIYA MARINE TECH PVT. LTD.

RETURN & REFUND POLICY

Aeliya Marine Tech Pvt. Ltd. stands behind the products it sells. If a customer receives an item that is defective, damaged or materially different from the product listing, Aeliya will work with the customer toward an appropriate resolution.

1. Return Authorization Required

Returns require prior written Return Authorization (RMA) from Aeliya Marine Tech. Customers must not ship products back without authorization. Unauthorized returns may be refused or may cause delays.

2. Eligible Returns

A return may be considered when:

• The wrong item was supplied.
• The product is materially different from its listing.
• The product arrives damaged during transit.
• The product has a covered functional defect within the applicable warranty period.

3. Returns Generally Not Accepted

Returns are generally not accepted for:

• Change of mind or buyer remorse.
• Incorrect product ordered by the customer.
• Products no longer required.
• Normal cosmetic wear on used products.
• Customer installation, programming or configuration issues.
• Products modified, repaired or damaged after delivery.
• Claims submitted after the applicable warranty/claim period.
• Products sold as For Parts / Not Working, unless Aeliya supplied an item materially different from the listing or otherwise agrees in writing.

4. Claim Time Limits

• Shipping damage: notify within 48 hours of delivery.
• Wrong item/missing item: notify within 7 calendar days.
• Functional defect: notify within 30 calendar days of delivery where a 30-day functional warranty applies.

5. How to Request a Return

Provide the order number, product name/part number, serial number where applicable, photographs, a video demonstrating a technical issue where applicable, and a description of the problem. Aeliya may request additional testing or troubleshooting information.

6. RMA Process

If approved, Aeliya will provide an RMA number and return instructions, including the applicable return address and packaging/customs requirements. The customer must follow those instructions.

7. Return Shipping Responsibility

• Wrong item supplied: Aeliya
• Materially not as described: Aeliya
• Covered functional defect: Aeliya, subject to approval
• Transit damage: Aeliya/carrier as applicable
• Wrong item ordered by customer: customer, if a discretionary return is approved
• Compatibility issue: customer, if a discretionary return is approved
• Change of mind/no longer required: generally not accepted

8. International Returns and Import Charges

Aeliya Marine Tech pays only the shipping/freight charges expressly agreed for the original order or approved return.

Import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage charges and other destination-country charges are the buyer/importer's responsibility and are not collected by Aeliya.

Import duties, taxes, customs charges and similar amounts paid by the buyer/importer to the destination country are not refundable by Aeliya unless Aeliya expressly agrees otherwise in writing.

For an international return, the customer must follow Aeliya's RMA and customs instructions. Incorrect customs declarations, unpaid duties or charges caused by the customer's return documentation may be charged to or deducted from any eligible refund.

9. Refused or Abandoned Shipments

If a buyer refuses, abandons or fails to clear a shipment because of unpaid import duties, taxes, customs charges, brokerage fees or other import requirements, any resulting return-to-origin shipping, customs, storage, brokerage, handling or related costs may be deducted from any eligible refund.

Failure to clear customs does not automatically constitute a valid return or warranty claim.

10. Product Inspection

Returned products are normally inspected within 2–5 business days after receipt. A return may be rejected if the product is damaged, incomplete, modified, or materially different from the approved return condition.

11. Replacement

Where appropriate, Aeliya may provide the same product, an equivalent replacement, repair where feasible, or a refund where replacement/repair is unavailable or otherwise appropriate.

12. Refunds

Approved refunds are normally sent to the original payment method. Aeliya generally processes an approved refund within 2 business days after inspection/approval. Banks and payment providers may require an additional 3–10 business days or longer.

13. Partial Refunds and Deductions

A partial refund or deduction may apply where permitted if accessories are missing, the product is damaged after delivery, the item is incomplete, or the customer is responsible for return-to-origin shipping, customs, storage, brokerage, handling or other charges.

14. Shipping Charges

Shipping/freight charges may be refundable where the return is caused by Aeliya's error, a material listing discrepancy, or a covered warranty issue, subject to the applicable circumstances.

Destination-country import duties, taxes, customs clearance fees, brokerage charges and similar import charges are not part of Aeliya's shipping charge and are not refundable by Aeliya.

15. Non-Returnable Products

Customized products, special-order products, software where applicable, hazardous/restricted products where applicable, products marked For Parts / Not Working, and products specifically identified as non-returnable are generally not eligible for return.

16. Contact

Email: sales@aeliyamarinetech.com