Aeliya Marine Tech Pvt. Ltd. (“Aeliya Marine Tech”, “Aeliya”, “we”, “us” or “our”) ships industrial automation, marine, electrical and electronic equipment from India to customers worldwide.
1. Shipping Services
We primarily use established international logistics partners, including DHL, FedEx and other reputable carriers, depending on destination, package size, weight, service availability and operational requirements. Available shipping methods, applicable charges and estimated delivery times are shown on the quotation, order confirmation or checkout, as applicable.
2. Shipping Charges
Aeliya Marine Tech pays or includes only shipping/freight charges expressly stated for the order. Free shipping, where offered, means the applicable shipping/freight charge is covered by Aeliya as stated in the offer. It does not include destination-country import duties, taxes or customs-related charges, or any other charges.
Additional charges may apply for oversized/heavy shipments, remote locations, special handling, palletized/freight shipments, restricted goods or customer-requested services. Where identified before dispatch, such charges will be communicated before proceeding.
3. Order Processing
Stock items are normally processed for dispatch within 1 business day after receipt of successful payment confirmation, subject to stock availability, payment verification, documentation and applicable export/compliance requirements.
Orders received on weekends or public holidays are normally processed on the next business day. Processing time is different from carrier transit time.
4. Delivery Times
Typical international transit estimates are:
- India: 2–4 business days
- Asia: 4–7 business days
- Europe: 4–8 business days
- USA/Canada: 4–8 business days
- Middle East: 4–8 business days
- Australia/New Zealand: 4–8 business days
- Rest of World: 5–12 business days
These are estimated transit times, not guaranteed delivery dates. Actual delivery may vary due to destination, carrier operations, customs clearance, weather, holidays, security procedures and other circumstances outside our reasonable control.
5. Shipment Tracking
Once dispatched, we will normally send a shipment notification to the customer’s email address with the carrier name and tracking number/link, where available. Tracking may take some time to become active after carrier receipt.
6. Express Delivery
Express, time-definite, next-day or Saturday delivery may be available for selected destinations and services. Availability and charges vary by destination and carrier.
7. International Import Duties, Taxes and Customs Charges
Aeliya Marine Tech ships products from India and pays or includes only the shipping/freight charges expressly stated for the order.
The buyer/importer is solely responsible for all destination-country import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage fees, handling charges and any other import-related charges imposed by the destination country, customs authority, carrier or customs broker.
Aeliya Marine Tech does not pay or collect destination-country import charges unless expressly agreed in writing for a specific order. These charges are not included in the amount paid to Aeliya unless expressly stated at checkout, on the quotation or in writing.
Depending on the destination and shipping method, such charges may be requested before delivery, upon delivery or during customs clearance. Payment for the product and shipping does not constitute payment of destination-country import duties, taxes or customs charges.
8. Customs Clearance and Customer Cooperation
The buyer/importer is responsible for completing import formalities and providing information, identification, permits, licenses and other documents reasonably required for customs clearance. If the carrier, customs authority or broker contacts the buyer, the buyer must respond promptly and complete required formalities and payments.
9. Customs Delays
International shipments may be delayed by customs inspections, documentation, government regulations, unpaid import charges, security checks, holidays or other customs procedures. Such delays are outside Aeliya Marine Tech’s reasonable control.
10. Refused, Unclaimed or Abandoned Shipments
If a buyer refuses delivery, fails to pay import charges, fails to complete customs clearance, fails to provide required documentation, does not respond to the carrier/customs authority, or otherwise causes a shipment to be returned or abandoned, the buyer/importer is responsible for resulting return-to-origin shipping, customs, storage, brokerage, handling, re-delivery and related charges. Where a refund is otherwise due, such costs may be deducted from the eligible refund to the extent permitted by applicable law.
Failure to clear customs or refusal to pay import charges does not by itself constitute a valid return or warranty claim.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact details. Aeliya Marine Tech is not responsible for delays, failed delivery, additional charges or return-to-origin costs caused by incorrect, incomplete or outdated information supplied by the customer.
12. Delivery Attempts
Customers are responsible for responding to carrier communications and completing delivery or customs formalities within the carrier’s required timeframe.
13. Damaged Shipments
For visible shipping damage, customers should photograph the outer package before opening it, the shipping label, internal packaging and product, and notify Aeliya as soon as possible and preferably within 48 hours.
For concealed damage, notify us promptly after discovery. Retain the original packaging until the matter is resolved.
14. Lost or Significantly Delayed Shipments
If tracking indicates that a shipment may be lost or significantly delayed, contact Aeliya. We will assist with the carrier investigation where appropriate. If a carrier confirms a shipment as lost, Aeliya will determine the applicable replacement, refund or other resolution under the order and Return & Refund Policy.
15. Customer-Nominated Carrier / Own Shipping
Customers may use their own courier, freight forwarder or shipping account. A packing or handling charge may apply.
Where a customer-nominated carrier is used, the customer is responsible for the shipping arrangement and carrier relationship. Subject to applicable law and agreed shipping terms, Aeliya is not responsible for loss, damage or delay occurring after handover to that carrier.
16. Shipping Changes
Requests to change address, carrier, service level or delivery instructions may be subject to additional charges and carrier restrictions. Once handed to a carrier, changes are subject to carrier rules and availability.
17. Out-of-Stock or Unavailable Products
If an item is temporarily out of stock, we may hold the order and dispatch when available, or contact the customer regarding options. If an item becomes unavailable/discontinued and cannot be fulfilled or replaced, we will contact the customer and process an applicable refund for the unfulfilled order where payment has been received.
18. Payment Not Received or Declined
Orders are dispatched only after receipt of successful payment confirmation. If payment is declined, reversed, incomplete or not received, shipment will not be dispatched until resolved.
19. Export Documentation and Compliance
Certain products, destinations or transactions may require additional export documentation, end-user information, licenses or compliance checks. Aeliya may delay or decline shipment where required information/approvals are unavailable or shipment would not comply with applicable laws.
Once the shipment has been dispatched, we are unable to accept or accommodate any requests related to changes in shipment details or documents.
20. Remote and Restricted Locations
Remote locations, islands, restricted zones or areas with limited carrier service may require additional charges, longer transit times or alternative shipping arrangements.
21. Force Majeure
Aeliya is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, war, civil unrest, strikes, government actions, customs restrictions, pandemics, transportation disruptions, carrier failures or security incidents.
22. Important Summary for International Customers
Aeliya Marine Tech pays or includes the shipping/freight charges stated for the order. The buyer/importer is responsible for all destination-country import duties, taxes, VAT/GST, customs clearance, brokerage and other import-related charges.
23. Contact
For legal notices and additional business contact information, please refer to our Contact Us and Terms & Conditions pages.
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